Responsible Gambling Policy

Effective Date: 15 August 2024

1. Introduction

Community Cashback Competitions Ltd (“we,” “our,” “us”) is committed to creating a safe, secure, and enjoyable environment for all participants. While most of our customers engage in our competitions for entertainment purposes, we recognise our responsibility to protect those who may be vulnerable to the risks associated with gambling. This Responsible Gambling Policy outlines our commitment to promoting responsible gaming and the measures we have implemented to support responsible participation.

2. Our Commitment to Responsible Gambling

At Community Cashback Competitions Ltd, we are dedicated to:

• Ensuring our platform provides a safe environment for all users.
• Promoting responsible gambling as a core part of our business operations.
• Offering tools and resources to help you manage your gaming activities responsibly.
• Preventing underage gambling and protecting vulnerable individuals.
• Supporting research and education to mitigate the risks associated with gambling.

3. Preventing Underage Gambling

Participation in our competitions is strictly limited to individuals who are at least 18 years old and legal residents of the United Kingdom. We enforce strict measures to prevent underage gambling:

• Age Verification: All participants must verify their age during registration and before purchasing tickets. This includes submitting valid identification.
• Geo-Blocking: Our website is geo-blocked to ensure only users within Great Britain can access the platform, helping to prevent access from regions with differing regulations.
• Parental Controls: We recommend that parents and guardians use parental control software to restrict minors’ access to our website.

4. Self-Exclusion

If you feel that your gambling activities are becoming problematic, we offer self-exclusion options to help you take a break:

• Temporary Self-Exclusion: You can request to exclude yourself from participating in our competitions for a specified period (e.g., 1 month, 3 months, 6 months).
• Permanent Self-Exclusion: If you wish to permanently stop participating in our competitions, you can request to have your account permanently closed.
• How to Self-Exclude: To initiate self-exclusion, please contact our customer support team at info@communitycashbackcompetitions.co.uk. Once your self-exclusion request is processed, you will be unable to access your account until the exclusion period expires.

5. Setting Limits

We offer tools to help you manage your gambling activities responsibly:

• Deposit Limits: You can set daily, weekly, or monthly limits on the amount of money you deposit into your account.
• Spending Limits: You can set limits on the amount of money you spend on competitions within a specified period.
• Time Limits: You can set limits on the amount of time you spend on our website. To set or adjust these limits, please visit your account settings or contact our customer support team.

6. Recognising the Signs of Problem Gambling

It’s important to recognise the signs of problem gambling. You may need to reassess your gambling habits if you:

• Spend more money or time on gambling than you can afford.
• Feel anxious, irritable, or guilty about your gambling activities.
• Neglect work, school, or family responsibilities due to gambling.
• Attempt to win back losses by continuing to play.
• Hide your gambling activities from others or lie about the amount of time or money spent on gambling.

If you recognise any of these signs in yourself or someone you know, we strongly encourage you to seek help.

7. Support and Resources

If you believe you or someone you know may have a gambling problem, there are resources available to help:

• GambleAware: Visit GambleAware or call their confidential helpline at 0808 8020 133 for advice and support.
• GamCare: Visit GamCare or call their helpline at 0808 8020 133 for free and confidential advice on problem gambling.
• National Gambling Helpline: The National Gambling Helpline offers confidential advice and support for anyone affected by gambling. Call 0808 8020 133 to speak with a trained adviser.

8. Fair Play and Transparency

We are committed to ensuring that all our competitions are fair and transparent:

• Random Draws: All winners are selected through random draws from all eligible entries, ensuring that every participant has an equal chance of winning.
• Winner Notifications: Winners are notified through the contact details provided during registration, and we publish the names of winners on our website (with their consent).
• Prize Disbursement: Prizes are disbursed in accordance with the terms and conditions of each competition.

9. Data Protection and Privacy

We take the privacy and security of your personal information seriously. Our Privacy Policy outlines how we collect, use, and protect your data. We are committed to handling your information responsibly and in compliance with applicable data protection laws.

10. Customer Support

Our customer support team is available to assist you with any questions or concerns regarding responsible gambling. If you need help setting limits, self-excluding, or accessing resources, please contact us at:

• Email: info@communitycashbackcompetitions.co.uk

11. Ongoing Commitment and Updates

We are continuously improving our responsible gambling practices and updating this policy to reflect the latest industry standards and regulations. We encourage you to review this policy periodically and stay informed about the tools and resources available to help you play responsibly.

12. Contact Us

If you have any questions about this Responsible Gambling Policy or need further assistance, please contact us at:

• Community Cashback Competitions Ltd
• Email: info@communitycashbackcompetitions.co.uk
• Address: Piccadilly Business Centre, Unit C Adlow Enterprise Park, Blacklett Street, Manchester, M12 6AE, United Kingdom